New Ceramics!

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FAQs

What payment methods do you accept and is the site secure?

Answer: We currently accept payments via Paypal and Stripe. Including Visa, MasterCard, American Express, Discover Card and JCB payment cards.

Can I personalize and customize the product?

Answer: Masswerks allows users to customize and personalize our products. If that idea is not suitable for you, you can contact us via live chat or email so that we can serve and support you.

I want to buy products in bulk, is the price reasonable?

Answer: In case you buy for a group or family in bulk, we have a separate policy, please email support for more details.

How long can I complain about a product unless I receive it?

Answer: The terms of return and refund are clearly stated in the policy page. After receiving the product, you can give us feedback on the status of your order within 15 days. And it is best to provide us with pictures of the products.

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